Български
End-user Integrated Security
Traffic Security
Integrated data security
Physical Security Solutions
Implementation, management and development
On-premise
Hybrid
Cloud
Benefits
Helpdesk support from LIREX provides the following advantages:
Management and improvement of the IT infrastructure with guaranteed precise and transparent deadlines. Prevention of technical failures that may cause interceptions in the working process. Rapid response to Helpdesk related problems, as well as in case of incidents or failures in the IT infrastructure. Providing practical solutions in case of specific cases and problems, as a result of our experience with different types of companies.
We provide a full range of services for high-level Helpdesk support and quick accident response.
Equipment maintenance
Provide competent maintenance of office equipment, such as computers, telephones, printers, tablets, projectors, video conferencing equipment, telecommunications equipment, and other types of devices, through the following services: Software installation, configuration, and update Logical IMAC Virus protection (installation of antivirus programs and Security Patching) License management Password and access rights managementIncident and problem management
Ensure sustainability and business continuity. Instant reaction in critical cases, caused by a software or hardware issue. Incident detection, investigation, diagnosis, and troubleshooting of problems in the corporate infrastructure, within a pre-defined response time. Detecting and eliminating the reasons for recurring accidents. Technical support for remote or office located users.
Standardized performance of activities
Documenting the procedures and processes of IT services following all the established standards in the IT field.
Visibility over the IT environment, activities, and trends
Monthly reporting of the performed maintenance activities and compliance with service parameters. In addition, we provide detailed statistics on the types of requests and incidents, and most common problems, including recommendations for preventive actions and improvements to the IT environment.
We provide a large catalogue of additional services:
Management and monitoring of the implementation process for information security procedures. Providing an on-site specialist in the client’s office to cover the need for physical support End-user protection as a service Backup-as-a-Service Desktop-as-a-Service Ad-hoc / Request for Work (RFW) services – flexible options for providing activities, which are not a part of the standard service.
With professional Helpdesk services, LIREX helps you to make the most of all available IT resources.
We provide equipment and service support, as well as regular updates of operating systems.
In addition, the professional support and prompt reaction result in improved IT security and optimized workflows.
Last but not least, you get a personal approach. Our specialists take the time to understand the specifics of your needs.
LIREX Helpdesk services save you time and resources. The flexible pricing model allows you to pay exactly as much as you used (pay-as-you-go), depending on your personal business needs.